How can I apply for the service?
For those who wish to apply, please check if you meet the conditions of membership then please get the application form from the web site. We will contact you with details when we receive your application.
An application form designated by SONY with all the necessary information filled out by the applicant;
Recent customer invoices (customer details can be deleted) and at least one other document which establishes that the applicant works as a professional photographer (e.g. business registration document, company statement and employee ID, business card, or similar);
At least two (2) examples of the applicant’s professional photo works e.g. photo books, photo works on a commercial website with evidence that the photo was taken by the applicant, or similar); and
Any other documents that SONY may request in order to confirm the applicant’s identity and/or entitlement to receive the services.
When exactly do I become a member?
Upon successful completion of the preliminary screening process Sony will issue to the member a membership card and membership number. Official membership will be available on the receipt of the membership card.
I have α's from Minolta and Konica Minolta. Do they qualify for support?
The α from Minolta/Konica Minolta is the precursor to Sony's α, so thank you for your patronage. Under agreements with Konica Minolta, we currently cannot accept their α cameras, so servicing is provided by their support centres. So, you would have to use Konica Minolta's services if seeking professional support.
Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City, United Kingdom
The shipments to repair can be delayed and Sony are not responsible for non EU customs. Sony are not responsible for any delays at all, in or out. For the details, please refer to the terms & conditions.
What is different from Prime Support?
PrimeSupport is not a membership service but it comes with Sony professional products such as professional video camcorder. A professional product purchased from Sony Europe's authorised professional resellers can be covered. The Sony Imaging PRO Support is for professional photographers and it is a membership service which requires a customer to meet given conditions.
What is the different from Premium Services?
With Premium Services, you can purchase various warranties and data extraction from old media. The service is available for all customers as a paid service. With Sony Imaging PRO support, you can receive support about professional activities for those who use Alpha products. We are happy to support the activities of the professional photographers by sensor cleaning and free equipment loaning during repair.
What is the merit of the PRO support compared with the general customer support?
For PRO Support, trained support staff will be ready to take action for the members when their equipment needs to be repaired, with free courier collection and delivery services together with alternative loans to support professional activities as smoothly as possible. In addition, we support the professional who wishes to maintain their equipment on a regular basis, by providing a sensor cleaning service.